Lead Operational Manager

Position: Full-time | 40 hours per week 
Location: Amsterdam, Netherlands | Hybrid (2–3 days per week in the office) 
Salary Range: between 80.000,- and 100.000,- annually 


About the Job 
As Lead Operational Manager at ThreatFabric, you can take ownership and bring structure, focus, and smooth execution to our fast-growing cybersecurity scale-up. 

You are responsible for keeping our operations strong, mainly across DevOps and Customer Support. You make sure work is well planned, priorities are clear, and teams can deliver consistently. 

The Operational Manager bridges the gap between software development and IT infrastructure. They lead cross-functional teams to automate workflows, ensure continuous integration and continuous delivery (CI/CD), and maintain production reliability. 

In this role, you translate plans into execution and make sure dependencies between teams are managed properly. You keep visibility on progress, risks, and capacity, and help remove blockers when needed. You work closely with engineering, product, and other teams to make sure priorities are aligned and delivery stays on track. 

Next to the core role, you will temporarily support a small and clearly defined set of responsibilities from the Head of Product during a maternity leave. This is limited in scope and will be discussed further in the process. 
Responsibilities 

Your key responsibilities will include: 

• Manage the operational teams, including DevOps and Customer Support
• Translating strategic objectives into clear plans and priorities
• Managing planning, capacity, and delivery flow
• Making sure priorities match customer and business needs
• Working closely with Product, Engineering, Research, Commercial, and management
• Supporting customer-related initiatives and turning feedback into actions
• Helping with hiring, onboarding, and team development when needed
• Improving and scaling operational processes across the organisation

Temporary additional scope (Head of Product) 

• Take over a set of operational responsibilities during maternity leave regarding:
  • Coordinating internal support for customer implementations
  • Coordinating internal organization projects (for e.g. product / DevOps / Data science). 

What We Offer 

• A 12-month employment contract with the intention to extend. Subject to mutual satisfaction, this may lead to a permanent position
• A competitive salary, between 80,000 – 100,000 € per year annually including holiday allowance.
• 25 holidays per year
• A pension scheme
• 8% holiday allowance (included in annual salary
• A stimulating and supportive work environment that encourages growth and development
• The opportunity to make a meaningful impact in a rapidly growing tech company
• Flexible remote / hybrid work-from-home options to promote work-life balance
• Flexible working hours
• A Personal Growth and Development Budget
• Active ThreatFabric events and FitFabric bootcamps
• Active knowledge-sharing huddles

About ThreatFabric
At ThreatFabric, we're not just shaping the future of cybersecurity - we're defining it. With our headquartered in the vibrant city of Amsterdam, ThreatFabric stands at the forefront of combating online fraud, mobile malware, and threat intelligence.
 
Costly online scams, fraud and malware attacks are rampant. Victims’ life savings are stolen, but so are their confidence and trust. On top of this, financials' brand and reputation are damaged. Many lack online visibility to trigger prompt reaction, and the industry faces regulatory reimbursement pressure.
 
This is why ThreatFabric provides web and mobile security: scam, fraud and malware detection and prevention, and threat intelligence to be proactive. We help the biggest financial brands protect their customers and their reputation in a world where attacks escalate, and trust erodes.
 
Join Our Dynamic Team
Ready to dive into the heart of innovation? Our team is a melting pot of talent, passion, and expertise from all corners of the globe. Behind ThreatFabric's success lies a diverse ensemble of technical experts, data scientists, and thought leaders united by a passion for innovation. With a global perspective and a collaborative spirit, our team leverages innovative technology and thousands of data points to deliver security solutions.
 
As a scale-up, we embrace a scale-up mentality where flexibility, adaptability, and a dynamic approach are essential.
 
Our Core Values
At ThreatFabric, our culture is defined by three guiding principles:

• One Team: Collaboration fuels our success as we work together to tackle complex challenges.
• Continuous Excellence: We're committed to pushing boundaries and exceeding expectations in everything we do.
• Customers at the Heart: Our customers are not just clients - they're partners. Their success is our priority.

Interested?
Are you as excited about this opportunity as we are? We can't wait to hear from you! Apply through this Personio link, and let's make innovation happen together! We aim to fill this vacancy in Q3 2026.
 
What's next?
So, you've hit send - what happens now? First, we'll do a screening to ensure we're a good match. If all goes well, you'll be invited for an initial chat with us. Then, there's a second interview, and we may include an assessment to better understand your skills. Ready to take the plunge?
 
Please note: Pre-employment screening is part of our selection process. We do not accept unsolicited resumes from recruiters or employment agencies.